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Service-minded Tech Support Specialist

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Our ITOPS-team needs another hero. 

We are looking for a service-minded, experienced and qualified tech support specialist.  Silverspin is a software company so we are all pretty tech savvy, if we may say so ourselves. But in order for us to do our jobs properly, we need the IT-related stuff to run smoothly. Silverspin is an expanding company, and a growing number of employees also means a growing need of tech support. That’s where you come in. 

We are not just looking for any tech support specialist. We are looking for a cool individual with the right skill set and the right personality to enrich our team. Someone who enjoys being the go to-person.  Someone with a great technical interest, a will to learn new things and a “no problem-attitude”. Also, a good sense of humor doesn’t hurt. 

Our employees are engaged, motivated and driven. We really enjoy our work and we want you to do the same.

 

This is what you’ll be doing:

  • Deliver high-quality support to all end-users in a courteous and professional manner.    
  • Perform installations, upgrades, configuration, maintenance on desktops and laptops (Windows and Mac, but mainly Mac). 
  • Relocate IT equipment including desktop computers, printers, monitors, phones and other general peripherals.
  • Actively manage IT Helpdesk requests. 
  • Maintain an inventory of company assets. 
  • Support on the fly

However, the list of tasks is not static. Silverspin is a fast moving company and things are constantly evolving. Adaptability is key.


This is what we ask of you

  • At least 2+ years of related experience.
  • Experience and great knowledge of Sharepoint and Office 365
  • Strong communications skills and a service minded attitude 
  • Great knowledge of servers, desktops, laptops, mobile devices and printers 
  • Strong troubleshooting skills.  
  • Good knowledge of Windows Server and Active Directory
  • Good knowledge of wired and wireless networks. 
  • Good understanding of service desk and ticket management
  • Be able to travel to Stockholm when needed (about once or twice a month) and abroad at least twice a year
  • Be able to plan and execute projects
  • Basic knowledge of audio and video equipment
  • Fluent in english (written and verbal)
  • Education from Network and System Administration or equivalent is meritorious
  • Used to learning new systems and programs quickly
  • If you are ITIL certified, that’s a big plus


If this sounds like you and you want a challenging and varied job at a certified Great Place To Work where we have fun, do awesome things and take care of each other – don't hesitate to apply.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

What do we offer?

  • Great Place To Work

    Silverspin is a Great Place To Work. And this is not just something we say, we are actually certified! A study has been made and the results clearly show that we are successful in making our employees feel appreciated, important and right at home.

  • Amazing colleagues

    "The family feeling" is a big and important part of the Silverspin spirit. Our co-workers are not just the best at what they do, they are also really cool and friendly. Our people is our pride, and the major key to our success.

  • Full Responsibility & A Fast Career

    We encourage all our employees to take complete ownership of whatever they’re working on. Do you know where you want to be in five years? Tell us! We will do the utmost to help you get there. If you don't know, that's okay too. We will help you find your way.

    Be confident. Be empowered. Be successful.

  • Relocation Opportunities

    Would you like to live abroad and try something new? Fear not! If you are the right candidate for a position, we can offer a very attractive relocation package to help you on your way.

The Silverspin spirit

Our spirit is driven by a team of awesome and talented individuals, each having their own superpower and contributing towards making us the best in the business.

Work hard, play hard. Does that sound familiar?  Well, at Silverspin we do work hard because we like our jobs, and we do have lots of fun because we like each other. But we also make sure to get our well deserved rest, because recovery is important. 

We truly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

As our good friend Aristotle once said:
“Pleasure in the job puts perfection in the work.” 


Already working at Silverspin?

Let’s recruit together and find your next colleague.

email
@jpj.com
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